Know the terms of shopping with us.
Welcome to Jewel House. These Terms and Conditions govern your access to and use of our website and your purchase of products from us. By accessing our website or placing an order, you agree to these terms.
You agree to use our website lawfully and provide accurate information when placing an order. You must not misuse the website, interfere with its operation, or attempt unauthorized access to its systems.
Jewel House offers jewellery, including 925 sterling silver rings and gemstone rings. We aim to provide accurate product images, descriptions, sizes, and prices. Natural gemstones, photography, lighting, and screen settings may cause minor differences in appearance.
Please review the product description, available ring sizes, and other specifications carefully before placing your order.
All product prices are displayed on the website in the applicable currency. Prices, product availability, and promotions may change without prior notice.
Orders may be subject to confirmation by our team through telephone or WhatsApp before processing. We reserve the right to address pricing errors, stock discrepancies, or incorrect product information before confirming an order, subject to applicable law.
Placing an order does not necessarily mean that the order has been finally accepted. We may contact you to confirm your contact details, delivery address, product selection, and order information.
If you need to cancel or change an order, please contact us as soon as possible. Once an order has been processed, dispatched, or customized, cancellation may not be possible.
Jewel House offers home delivery within Pakistan. Delivery charges, estimated delivery times, and any applicable conditions will be communicated through the website or our customer support team.
International orders may be accepted subject to destination, courier availability, shipping costs, customs requirements, and other applicable restrictions. International customers may be responsible for customs duties, import taxes, or other destination-country charges.
Delivery estimates are not guaranteed and may be affected by courier delays, weather, holidays, customs inspections, or other circumstances beyond our control.
Customers must report eligible damaged, defective, stained, incomplete, or incorrect products within three days of delivery.
Items must meet our return conditions, including being unused and returned in their original packaging with applicable labels and protective stickers intact. Customized or handmade products may be non-returnable except where required by applicable law.
Silver tarnishing caused by normal environmental exposure is not considered a defect by itself.
Please review our Refund & Return Policy for complete eligibility requirements, procedures, and refund conditions.
All website content, including text, product photographs, graphics, logos, and branding, belongs to Jewel House or its respective rights holders. You may not reproduce, distribute, or commercially use this material without permission.
To the extent permitted by applicable law, Jewel House is not liable for indirect or consequential losses arising from website use, delivery delays, or improper product care. Nothing in these terms limits rights or remedies that cannot legally be excluded.
Personal information provided during browsing, order placement, or customer support interactions is handled in accordance with our Privacy Policy.
We may update these Terms and Conditions when necessary. Updated terms will be published on this page, with the revised version applying as permitted by applicable law.
Email: admin@jewelhouse925.com
Contact no: +92 321 5115515
