Everything you need to know about delivery.
At Jewel House, we aim to deliver your jewellery safely and conveniently. This Shipping Policy explains our delivery arrangements for orders within Pakistan and international destinations.
We offer home delivery across Pakistan, subject to courier availability and serviceable locations.
Delivery charges: Free home delivery is offered on eligible orders, as stated on the applicable product page or at checkout. If any additional charge applies, it will be communicated before the order is confirmed.
After you place an order, our team may contact you by telephone or WhatsApp to confirm your order details, selected products, ring size, contact number, and delivery address.
Please provide accurate contact and delivery information to avoid unnecessary delays.
Orders are processed after the necessary order details have been confirmed. Delivery times may vary depending on the destination, courier service, product availability, and other circumstances.
If an estimated delivery period is provided, it is an estimate rather than a guaranteed delivery date.
International shipping may be available depending on the destination, courier service, product availability, and applicable shipping requirements.
Before dispatch, international customers should confirm the following with our team:
Availability of delivery to their country.
Applicable shipping charges.
Estimated delivery timeframe.
Any customs documentation or import requirements.
International customers are responsible for applicable customs duties, import taxes, clearance fees, or other destination-country charges unless expressly stated otherwise.
Customs inspections and international courier procedures may cause delays beyond our control.
Where tracking is available, we may provide shipment information or a tracking number after dispatch.
Customers should monitor their shipment and ensure someone is available to receive the parcel when required.
Customers are responsible for providing a complete and accurate delivery address and contact number.
If delivery fails because of incorrect information, an unavailable recipient, or repeated unsuccessful delivery attempts, additional courier charges or reshipping fees may apply where permitted and communicated to the customer.
Please inspect your order upon delivery. If an item arrives damaged, defective, stained, incorrect, or incomplete, contact us within three days of delivery with your order details and clear photographs of the issue.
Eligible claims will be reviewed under our Refund & Return Policy. Normal silver tarnishing caused by environmental exposure is not considered a defect by itself.
Delivery may be delayed due to weather, public holidays, courier disruptions, customs procedures, or other circumstances outside our reasonable control. We will assist customers with available shipment information where possible.
For shipping questions or order updates, contact:
Email: admin@jewelhouse925.com
Contact no: +92 321 5115515
