Clear guidelines for returns and refunds.
At Jewel House, we want you to be satisfied with your purchase. Please read this policy carefully before placing an order. It explains when a return or exchange may be requested and how eligible cases are handled.
You have three days from the date of delivery to contact us and request a return or exchange if your product:
Arrives damaged.
Has an unexpected stain or defect.
Is incomplete or contains missing items.
Is different from the product you ordered.
Please contact us within this period and provide your order details and clear photographs or videos showing the issue.
All requests are subject to review and approval.
To qualify for a return or exchange, the item must generally:
Be unused and unworn.
Be returned in its original packaging.
Have its original labels and protective stickers attached, where applicable.
Include the relevant order details and any accessories supplied with the product.
Please do not send an item back before our customer support team has provided return instructions.
Sterling silver may tarnish or darken naturally when exposed to air, moisture, perfume, chemicals, cosmetics, or other environmental factors.
Natural silver tarnishing is not considered a defect by itself and is not eligible for return or exchange on that basis alone.
We recommend cleaning your jewellery with an appropriate silver cleaner or consulting a professional jeweller for cleaning advice.
Handmade and customized jewellery may have minor variations in finishing, appearance, or gemstone patterns.
Customized or personalized items may not be eligible for return or exchange unless they arrive damaged, defective, incorrect, or are otherwise covered by applicable consumer law.
Please contact us before ordering if you need clarification about the return eligibility of a specific item.
To request a return or exchange, contact us through one of the following channels:
Email: admin@jewelhouse925.com
WhatsApp: Contact us using the official WhatsApp number displayed on our website.
Please include:
Your order number.
Your name and contact number.
The reason for your request.
Clear photographs or videos of the issue, where applicable.
Our team will review your request and inform you of the next steps. If approved, we will provide instructions for returning the parcel.
Customers may be responsible for return shipping costs unless the return is required to be handled differently under applicable law or we confirm otherwise.
Refunds are not automatic and are subject to assessment of the reported issue, the product’s eligibility, and applicable consumer law.
Where an eligible return cannot reasonably be resolved through an exchange, replacement, repair, or another appropriate solution, a refund may be offered.
Refund eligibility for handmade, customized, or other special-order jewellery will be assessed according to the circumstances and applicable law.
Original shipping and handling charges may not be refundable where permitted by law. Any applicable deductions will be explained before the refund is processed.
Once we receive the returned item, we will inspect it and notify you of the outcome.
Approved returns and exchanges will be processed within a reasonable timeframe. Refund timing may depend on the payment method, payment provider, courier arrangements, and any necessary inspection.
We will communicate the expected processing time when your request is approved.
International return and exchange requests are subject to destination-country requirements, courier availability, shipping costs, and customs procedures.
Please contact our support team before sending an international return. Customs duties, import taxes, and international shipping charges may not be refundable.
This policy does not limit any rights you may have under applicable consumer protection laws. Where mandatory legal rights provide a remedy beyond this policy, those rights will apply.
For return, exchange, or refund requests, contact:
Email: admin@jewelhouse925.com
Contact no: +92 321 5115515
