You can request a return or exchange within 3 days of delivery if your item arrives damaged, stained, defective, or incomplete. Products must be unused and returned in their original packaging with labels and protective stickers attached.
No. Sterling silver can naturally tarnish or turn black due to exposure to air, perfumes, chemicals, or other environmental factors. Tarnishing is not considered a defect, and such items are not eligible for returns.
Contact us on WhatsApp at +92-321-5115515. Please include your order details and the reason for your request. Once approved, our customer support team will guide you through the return process.
Customers are responsible for the cost of shipping returned items to our warehouse.
We aim to process approved returns within 5–7 working days after receiving the returned item. During busy periods, processing may take up to 14 working days.
Refunds are generally not offered. However, if we cannot provide an exchange or another suitable solution, a refund may be considered for Turkish rings only. Handmade and customized rings are not eligible for this exception.
If a refund is approved, processing typically takes 7–10 working days, depending on the payment method. Shipping and handling charges are non-refundable.
Handmade and customized rings are not eligible for refunds under our refund exception. Return or exchange requests for damaged, defective, incomplete, or incorrect items will be reviewed according to our return policy.
Our standard return policy applies to orders delivered within Pakistan. For international orders, please contact our customer support team to discuss the available options.
Contact us within 3 days of delivery at jewelhouse925@gmail.com or WhatsApp +92-321-5115515. Explain the issue and provide your order details so our team can review your request.
No. Eligible items must be unused and returned in their original packaging with all labels and protective stickers attached.
You can reach our support team through:
Email: jewelhouse925@gmail.com
WhatsApp: +92-321-5115515
Please provide your order details so we can assist you efficiently.
Delivery times may vary depending on your location and order details. Our team will provide delivery information when confirming your order.
Yes, Jewel House offers free home delivery. Please contact our team if you need further information about delivery arrangements.
You can place an order through our website by selecting your preferred ring and size, adding it to your cart, and completing checkout. Our team may contact you by phone or WhatsApp to confirm your order.
Please check our ring size guide before placing your order. If you need assistance, contact our team for guidance on selecting the correct size.
Please contact us as soon as possible if you wish to cancel an order. Cancellation depends on the order's processing and dispatch status.
Our rings are described as 925 sterling silver. You can contact our team if you require additional information about a particular product.
Please contact our team as soon as possible. Size changes depend on the order status and whether the ring has already been prepared or customized.
For updates about your order, contact our customer support team through WhatsApp at +92-321-5115515 or email jewelhouse925@gmail.com.
Keep your ring away from perfumes, harsh chemicals, and excessive moisture. Store it in a dry place and clean it with a suitable silver polishing cloth to help maintain its appearance.
For information about international orders, delivery charges, and shipping arrangements, please contact our customer support team before placing your order.
Available payment methods will be displayed during checkout or confirmed by our team when processing your order.
Contact us within 3 days of delivery with your order details and a description of the issue. Our team will review your request according to our returns and exchanges policy.
